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- Responding to all in-person, phone, and email inquiries; contacting and following up with patients.
- Scheduling and confirming routine and urgent care appointments.
- Greeting, registering, and redirecting patients.
- Processing and preparing medical files.
- Receiving payments and recording them into the patients record, issuing receipts as needed.
- Completing any other administrative task, including data entry and reporting.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- Database software
- General office equipment
- Internet browser
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