Job Order Detail

Description

The Position: Reporting to the Manager ICT Operations Management, provide troubleshooting, analysis, development, implementation, and maintenance of Microsoft Azure technology options, while supporting credit union team members, all subsidiaries, affiliates, and any organizations under service support contract to best meet customer needs.

To be an expert for internal customers you must provide exceptional service to external customers. The person in this position has a solid understanding of the strategies of the information technology department to aid in identifying areas to lead & provide solid service to the organization. A natural desire to want to fix what isnt working and a strong resolve to achieve answers are required. An investigative mindset is at play to be able to resource solutions to issues that are arising with a proactive approach to resolving for the future. Using all the technology and relationship resources they build are key to helping excel in this role.

Responsibilities include:

Deploy and configure virtual networks, manage routing, IP addressing, etc.
Monitor Azure Resources, Log Analytics, and Sentinel
Deploy, configure, and backup virtual machines
Deploy, configure, and Manage Storage, including backups and archives
Implement Security, Protect Identities, and encrypt data
Provide incident, problem, and change management by investigating issues reported by staff or escalated by the Service Desk, ensuring all issues and resolutions are documented in the internal Service Desk ticket system
Support and assist all staff in the use of technology in a manner that will enhance knowledge, build self-confidence, and improve productivity
Provide technical management and regular maintenance of all Azure services