Job Order Detail

Description

What you'll be doing?
Offer a superior client experience on every call to meet and exceed your clients expectations, build loyalty and grow our business  

What We are Looking For?
Successful candidates must exhibit CIBCs values of trust, team work, and accountability
Previous customer service professional experience, preferably in the financial services industry is an asset
Passion for creating an excellent customer experience  ability to show empathy
Must have superior verbal communication and interpersonal skills with a professional telephone manner
Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment
Must have computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
Must have a commitment to punctuality and adherence to work schedules

What You Should Know?
Target start date is April 5, 2021
Flexibility to accommodate rotational shifts including weekdays and weekends between 6:30am-12midnight
Most likely the regular shift is from 4pm-12midnight or 1pm-9pm
Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work that allows the candidate to fulfill the requirements of the role