Job Order Detail

Description

-Perform check-ins and checkouts, paying special attention to accuracy and detail
-Ensure each guest has received exceptional service
-Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately.
-Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
-Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
-Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines.
-Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing.
-Maintain cleanliness of workspace.
-Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service.
-Flexible availability: May be required to work early morning, late evening and weekend shifts.
-Experience with Synxis/Opera is an asset.
-Willingness to learn and adapt.