Job Order Detail

Description

The Customer Service Representative, in collaboration with the Sales Representative, will perform daily duties within the sales department to transport freight as efficiently as possible.  Duties include building loads, tracking loads, and communicating the distribution of loads with the Dispatch team, Q-Line drivers and customers.  This position requires excellent communication skills, effective time management, and strong customer focus.

KEY RESPONSIBILITIES & ACCOUNTABILITY:
Work jointly with the Sales Representative in daily duties to book loads and fulfill shipment requirements
Advise clients on products and services, equipment availability and freight tracking
Build, track, and forward loads for client accounts
Manage day to day account operations, such as loading, coordinating, and meeting shipment requirements, and monitoring progress of shipment
Maintain communication with customers, drivers, employees, and brokers to ensure all information on the internal system is accurate and shipment is efficient
Update and advise clients on tracking loads and answer any questions pertaining to loads
Ensure all of the information is entered into the internal system accurately as per the customers requirements for billing and invoicing purposes
Other duties may be assigned

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