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Manage the head office Customer Service team to ensure customer concerns are addressed. This would include dealing with customer issues that have been referred by staff, the Ombudsman, Ministers office and other sources on all programs administered by Saskatchewan Crop Insurance Corporation.
Manage the grain grading process to ensure grading and quality standards are achieved in a timely manner.
Provide strategic advice, plan, coordinate and deliver program information.
Actively participate in and act as a subject matter expert throughout the delivery of customer experience initiatives.
Analysis, development and coordination of program related strategies and initiatives.
Focus on continuous improvement in customer service and ensure program delivery procedures are in accordance with federal/provincial program agreements and program policy and procedure.
Manage the ongoing development of contractual agreements and procedures to provide services to third parties as pertaining to this role.
Manage SCICs independent appeal process and represent the corporations position to the Provincial Appeal Panel, and when required to the Board of Directors.
Provide first level review of all potential customer litigation prior to referral to legal counsel and represent SCIC when liaising with legal counsel on matters related to the Operations Division.
Direct research projects that meet the changing requirements of the Crop Insurance programs and processes.
Identify issues raised through various processes such as appeals, Ombudsman or Minister referrals, legal counsel, and customer service inquiries to ensure appropriate policy and procedure reviews are conducted.
Area Of Specialization
- Training and professional development
- Human resources
Work Location Information
- Willing to relocate
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