Job Order Detail

Description

Title: Warranty Technician, (New Home construction)

Location: Saskatoon and surrounding communities. Office location - 120 - 311 Wellman Lane.

At Pacesetter Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Site Superintendent, as the Warranty Technician you will provide repair services for warrantable items in residential homes as well as arranging and scheduling trades to ensure delivery excellent service to exceed customer expectations.

Your day-to-day responsibilities will include:

Coordinating with the Warranty Team to arrange or schedule customer appointments and provide details on resolution of deficiencies.  
Completing required repairs and quality control inspections or arranging and scheduling trades to complete repairs.
Accompanying trades on service calls when required, documenting and notifying the Warranty Team of any back charges to be applied to trades.
Negotiating a mutually agreeable solution for all parties involved to resolve customer concerns and trade disputes.
Working safely and following all health and safety policies and procedures.