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Thank you.
Required Experience:
* Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination of education and experience.
Required Skills:
* Comfortable with a variety of basic software solutions
* Good communication, time management
* Demonstrated ability and willingness to learn new tools.
* Dependable and reliable
* Familiarity with updating and using a knowledge base.
* General knowledge of computer systems, analysis techniques, and ITIL processes
Nice to have:
* Bilingual
Description of duties:
* Looking for a Technical Analyst to directly resolve customer issues by following best practices.
* This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
* This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.