Job Order Detail

Description

As a front desk agent you will be an integral part of a team that delivers the highest quality of service excellence.  You thrive in a fast paced environment and are highly adaptive to the diverse needs of our customers. This position requires you to work days, evenings, weekends and holidays.  The role is diverse as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, reservations, etc.
Responsibilities
    Check in/check out guests ensuring standards are maintained throughout arrival and departure process
    Receive methods of payments and posting accurately to proper accounts
    Ensuring shift check lists are complete
    Professional communication with all departments
    Answering switchboard and transferring of calls as required
    Confident and knowledgeable about the city and events in order to assist guests with inquiries
    Handle all guest concerns/opportunities and offer solutions (ensure all being communicated in hotel systems)
    Take reservations and modify reservations as needed in a timely and efficient manner
    Assisting guests in a personable professional manner
    Follow up on all requests to ensure guest satisfaction